FAQ'S
Are transit times guaranteed?
Transit times are guaranteed only if
noted as such on the carrier options
list returned for your quote. All other
transit times are reliable, but not
guaranteed. Transit times do not include
the day of pickup.
Can I estimate the weight of my
shipment?
If an inaccurate weight or class is used
and a shipment is reweighed or
re-classed by the carrier, those costs
may be passed on to you. Reweighing may
also delay delivery.
What is the claims process?
Claims with the carrier must be filed
within 7 days of delivery. The claimant
should only file for loss or damage on
the product which was shipped. ALWAYS be
as concise as possible in noting
specific damage on the delivery receipt.
Our representatives can coach you on
filing a claim and provide the proper
forms.
What should I do with the Bill
of Lading?
All parties involved should have a copy
of the Bill of Lading (shipper,
consignee and
carrier). It is imperative that the BOL
be given to the truck driver when he
makes the pickup. Keep one copy for your
records.
How should I package my
shipments?
Please package, crate or stack on
pallets securely to prevent damage.
Secure cartons to the pallet with
banding, shrink-wrap, stretch-wrap or
breakaway adhesive. Improper packaging
may void the carrier's liability for
damage. Stack cartons squarely on the
skid with no overhang. Be sure the top
surface is flat. Labels must be placed
on every piece or package. See Packaging
Tips
Can I schedule a shipment and
have it picked up on the same day?
Yes, but this service cannot be
guaranteed due to our capacity. Please
allow a 4-hour window before your docks
close so Daman Express can get a driver
dispatched out to your location within
that same day. Please note that we
normally make pickups in the afternoon
and deliver in the morning.
Do fees apply for residential
service?
We define a business as a location that
opens and closes to the general public
at set times each day. You may be
considered a residence if you are
located in a residential zone, even if
you open and close at set times.
Schools, colleges, and churches located
in residential zones may also incur
residential fees. If the driver is
required to go inside (beyond the front
door or loading dock) to pickup or
deliver a load instead of remaining on
the dock or in his truck, additional
fees may be applied. When the shipping
or receiving address does not have a
loading dock, manual loading or
unloading is necessary. A lift-gate is a
platform at the back of the truck that
can raise and lower a shipment from the
ground to the truck. Additional fees
apply for this service.
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